• Pages
01 Cover
02 Contents
03 Welcome
04 About this Annual Report
05 2021-22 in numbers
06 Customer Voice
07 Learning from feedback
08 Rent and value for money
09 Building new homes
10 Creating thriving communities
11 Delivering excellent landlord services
12 Sustainability
13 Contact us

Annual Report 2021-22

Rent and value for money

With the cost of living increasing, we know how important our customers’ money is and we aim to make sure that everyone who lives in an FCHO home gets the very best value from their rent. Every pound we receive is important to helping us deliver excellent landlord services and create thriving communities and we’re committed to making sure it goes as far as possible, whether that’s providing services, getting extra value out of our contracts or making improvements to homes and neighbourhoods.

.5%

of rent collected

How every £1 of rent is spent

Getting extra value from what we spend

We want to make a positive and lasting impact in our communities and look for ways to get more out of what we do. Here’s what we achieved this year.

£.7m

spent with Greater Manchester businesses

%

of total spend spent with Greater Manchester businesses

weeks delivered by apprentices directly employed by FCHO

hours volunteered by FCHO colleagues

%

FCHO colleagues volunteered during this year

apprentices worked on our new developments’

homes let to people who were previously homeless

Read our social value report 2021/22

Read now

Value for money

We are committed to achieving value for money for our customers and other stakeholders who benefit from our services and every year we publish our annual accounts which show how we are spending our money and if we are achieving value for money.

We are a financially strong organisation and delivering value for money isn’t just about reducing our costs. It is about spending our money wisely to maximise our resources and help deliver the priorities set out in our Strategic Delivery Plan 2020-22.

View our full financial statements for 2021-22

Click here

Building new homes

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