About this Annual Report

Our Vision: Improving lives in Oldham

Our Mission: To be a trusted provider of quality homes, deliver excellent landlord and support services, and create thriving and independent communities.

Building new homes

We will:

• Deliver a programme of new homes
• Increase the number of homes both in and outside Oldham.
• Develop new properties to meet housing need.

Creating thriving communities

We will:

• Put the customer voice at the centre of service design, ensuring we focus on services customers value.
• Deliver value for money investments that make a difference to our customers.
• Strive for service delivery excellence.
• Deliver strong customer engagement.
• Be a customer-centric organisation.
• Maintain and adapt existing stock to meet customer need.
• Let properties efficiently to those in need.

Being an excellent landlord

We will:

• Increase disposable income for our customers in or at risk of poverty.
• Make significant impact within our communities.
• Take an efficient and personal approach to our neighbourhood services.
• Foster areas where our customers feel proud to live.