Annual Report 2021-22
2021-22 in numbers
homes owned and managed by FCHO
homes let
homes tenanted
homes at Decent Homes Standard
homes let at our lettable standard
homes sold through Right to Buy or Right to Acquire
new build homes completed
days the average time it took to let a property
repairs completed right first time
one star
Best Companies status achieved – “Very good to work for”
colleagues employed
colleagues live in Greater Manchester
Real Living Wage employer
Disability Confident Employer
Customer satisfaction
happy with new tenancy service
happy with Contact Centre service
happy with responsive repairs service
happy with Neighbourhood Care block cleaning service
happy with Neighbourhood Care grounds maintenance service
G1/V1 grading from the Regulator of Social Housing. This means we have achieved the highest of four possible grades for both governance and financial viability. The Regulator is assured that our financial plans support our financial strategy and it has confidence in the way we manage and govern our business.
Case study
Sabihah Khalil joined us as our trainee board member
In January 2022 we welcomed Sabihah Khalil as our first trainee board member.
Sabihah is from Oldham and is studying LLB Law at The University of Manchester.
She is passionate about making a difference to young people in Oldham and helping them to be represented in a local, anchor organisation.
As an FCHO board member, she uses her voice to help improve the lives of FCHO customers and future generations.