How it all links together





Our Big Ambitions
» Our Big Ambitions define what our Big Plan will deliver.
» Our Big Ambitions are based on delivering what customers really want as evidenced through surveys, Customer Voice Panel (CVP) and feedback.
» The strategic priorities feed into our Big Ambitions and are underpinned by the annual business plans.
» All goals are ultimately linked to our Big Ambitions.
» Our Big Ambitions are translated into key performance indicators (KPIs).


Critical Success Factors (CSFs)
» The CSFs measure progress and are reported monthly to our Executive team and quarterly to our Board.


Key Performance Indicators (KPIs)/ Projects
» The CSFs are underpinned by the KPIs and the projects that the teams deliver every day.


Team Plans
» The team plans provide the route map for each team to contribute to CSFs and KPIs.


Individual Goals
» The individual goals feed up in to the Big Plan through the different levels – tracked in one-to-one meetings between colleagues and their manager.



Delivering our Big Plan 2.0 2022-2026


For many who work in social housing, it is a privilege and an opportunity to do something meaningful, which creates a legacy for future generations.
Through our Big Plan 2022 -2026 we will continue to make many valuable contributions to Oldham and surrounding areas as a landlord, a partner, a housing developer and an employer.
This Big Plan 2.0 summarises our goals for how we will keep improving our services, so that our homes, neighbourhoods and employment offer are something to be truly proud of.


