Introducing
We’re committed to delivering homes we are proud of and improving lives and our Big Plan sets out our goals and aspirations for the period 2022-2025.
The two years leading up to this Big Plan were dominated by the Covid 19 pandemic, which was one of the most unusual and testing times for all of society.
Throughout this, First Choice Homes Oldham (FCHO) rose to the challenge of providing services to our customers by adopting more flexible, creative and intuitive ways of working.
We now want to take that innovation forward during the next three years, so we can keep improving what and how we deliver for our customers. We will also strive to add value in everything we do.
It is an exciting time to be working in Oldham, with ambitious plans for the regeneration of the town centre to help boost the economy and productivity of the whole area. We see ourselves as an anchor organisation, committed to working closely with a range of partners to build the strength and resilience of our local communities.
We aspire to be an organisation where people want to work and give their best; led by a Board and top team of authentic and compassionate leaders. We will follow this plan to provide a route map to raise our game and keep improving our services year on year.
Amanda Harris, Interim Chair of FCHO Board
A note from our Customer Voice Panel (CVP)
Having strong relationships with our customers is so important to us and our Customer Voice Panel (CVP) has been set up to give a real voice to those who live in our homes.
We listen to members’ feedback and take it forward to help influence our services and bring about improvements. We’re very excited about the positive changes they help us deliver.
Here’s what one CVP member has to say:
“Through my involvement in FCHO, I feel that we as customers are listened to, and this is evident when we receive feedback from various departments and ultimately that we as a group make a difference.
“I thoroughly enjoy the opportunity to be involved in grass root projects that are starting out, whilst influencing policy and strategies in order to steer FCHO in to giving the best service and standard of housing possible.
“I have been actively involved in various focus groups, Customer Voice Panel meetings, neighbourhood inspections, void inspections etc, and feel FCHO ensure this opportunity is available for everyone.
“This three-year plan cements and builds on the great work done already to put the customer voice at the heart of organisation.”
Zoe Rigby, CVP member