Annual Report 2023-24
As a not-for-profit housing association with charitable aims, everything we do goes into improving the communities in which we work. That’s why delivering value for money by making best use of our resources to achieve our goals is so important.
of rent collected
How every £1 of rent is spent
What we spent on your homes this year
Total spent
Total spent on homes
Investment
Investment work like new bathrooms, kitchens, roofs, windows
Property maintenance
Repairs and maintenance like plumbing, plastering, joinery
Property safety
Property safety work like fire safety measures, gas safety checks, electrical safety checks
Value for money
Getting extra value from what we spend
As a socially responsible organisation whose vision is to improve lives, we aim to make a positive difference in our communities, beyond providing homes for our customers to live in and delivering wraparound services.
Promoting employment & economic sustainability
Employment support
Number of customers supported to find employment
Supported into work
Customers supported into work
Sustained employment
Customers sustaining employment for six months or more
Financial improvement
Of those finding work, with rent arrears, improved or cleared their arrears
Social value
Of social value* created through our Directions employment service this year
(*calculated using HACT framework)
Raising the living standards of customers
Financial improvements
In one-off financial improvements for customers
Promoting participation & citizen engagement
Customer involvement
Involved customers
Customer volunteers
Customers volunteered during the year, providing 7,379 hours
Colleague volunteers
Colleague volunteers, providing 453 hours
Spotlight on social value: FCHO Mission Christmas spreads festive cheer
Thanks to generous donations to our FCHO Mission Christmas appeal from businesses in our supply chain and kind-hearted colleagues, this year we were able to make sure around 1,200 customers had a special gift to open on Christmas Day.
Watch our video to find out more.