Annual Report 2022-23
We’re committed to making sure the rent and charges our customers pay goes as far as possible, whether that’s providing services, getting extra value out of our contracts or making improvements to homes and neighbourhoods.
of rent collected
How every £1 of rent is spent
What we spent on your homes this year
Total spent
Total spent on homes
Investment
Investment work like new bathrooms, kitchens, roofs, windows
Property maintenance
Repairs and maintenance like plumbing, plastering, joinery
Property safety
Property safety work like fire safety measures, gas safety checks, electrical safety checks
Value for money
Every year we publish our annual accounts which show how we are spending our money and if we are achieving value for money.
We are a financially strong organisation and to us, delivering value for money is about spending our money wisely to make the most our resources and enable us to deliver our Big Plan priorities.
Getting extra value from what we spend
We want to deliver impactful results in our neighbourhoods and get more out of what we do. Here’s what we achieved this year.
Promoting employment & economic sustainability
Employment support
Number of customers supported to find employment
Supported into work
People supported into work
Sustained employment
Customers sustaining employment for six months or more
Financial improvement
Of those finding work, with rent arrears, improved or cleared their arrears
Apprenticeships
Apprenticeships supported
Social value
Of social value* created through our Directions employment service this year
(*calculated using HACT framework)
Local spend
Of total spend spent with Greater Manchester businesses
Local spend
Spent with Greater Manchester businesses
Raising the living standards of customers
Accreditation
Real Living Wage employer
Financial improvements
In one-off financial improvements for customers
Promoting equity and fairness
Colleagues
Colleagues live in Greater Manchester
Accreditation
Disability Confident Employer
Promoting participation & citizen engagement
Customer involvement
Involved customers
Customer volunteers
Customers volunteered during the year, providing 8224 hours
Colleague volunteers
Colleague volunteers, providing 533 hours
Promoting environmental sustainability
Training
Colleagues who have been trained in carbon literacy
Training
Of staff trained in carbon literacy
Energy performance
Average energy (SAP) ratings of FCHO homes
Housing
Completions
New build properties completed
Energy performance
Of new build homes built to EPC B or above
Spotlight on social value: Partnership working to achieve more for our neighbourhoods
We want to create a positive and lasting impact in our communities and throughout this year we’ve been pleased to partner with contractors, suppliers and Oldham Council who share our vision.
Support for our community waste collection days, organised by our Neighbourhood Care and Neighbourhoods teams and part of our waste management strategy 2022-2025, are a terrific example of how we can get more out of what we do and achieve impactful results for local people.
Between August 2022 and April 2023 our development and investment partners Connolly, Casey, Holcombe Homes and Tyson Construction have sponsored five community waste collection days held in our Sholver, West Street/Vale Drive, Eldon Street, Alt and South Chadderton neighbourhoods.
The contractors donated free-to-use skips for local people to dispose of their bulky household rubbish in, and their teams have volunteered valuable time to help make the days a success by litter picking and helping residents.
Oldham Council colleagues have joined us to talk to customers and local people about recycling and managing rubbish, too, which we know can affect where you live.
The activity helped us to remove 20 skips full of rubbish from our neighbourhoods - a massive 100 tonnes of waste.
This work is part of a rolling programme to tackle waste and fly tipping in our neighbourhoods – issues that customers have told us matter to you.
Supporting Oldham Council’s Don’t Trash Oldham campaign, we are targeting areas where rubbish is a cause for concern and carrying community waste collection days, community litter picks, engagement activities with local schools to promote good recycling habits and improving bin facilities at communal blocks of flats. Once we have carried out tidy ups in neighbourhoods, we are asking customers to do your bit and help us keep them looking good.
David Wrigley, our head of Neighbourhood Care says:
“We want to make your neighbourhoods cleaner, greener, great places to live and our community waste collection days are part of our work to address fly tipping and waste in our neighbourhoods. No one wants to live in a place blighted by rubbish and we're committed to working with our customers to tackle the problem.
“The sessions held in partnership with our contractors were a fantastic team effort and show how maximising social value can help us achieve even better outcomes in our communities.